Frequently Asked Questions.
01. What is the delivery time?
Delivery typically takes 2 to 3 weeks if the item is in stock.
If the product is out of stock or on pre-order, additional time may be required. The estimated delivery window will be indicated on the product page.
A tracking number will be provided once your order has been shipped.
02. Do you offer pre-orders?
Yes, some items are available on a pre-order basis.
This means the product is not immediately in stock, but is currently being restocked or produced.
The estimated delivery date will be clearly stated on the product page. By placing a pre-order, you reserve the item in advance.
03. Do you deliver across the UK?
Yes, we deliver to all regions within the United Kingdom.
Please note that additional fees may apply for remote or hard-to-reach areas.
04. How can I check if a product is in stock?
Availability is shown on each product page. If you’re unsure or need more information, feel free to reach out to us before placing your order.
05. Can I return a product?
Yes. You have 14 days from the date of delivery to request a return.
• Return shipping costs are the responsibility of the customer.
• Products must be returned in their original condition and packaging.
• Please contact us before returning any item so we can provide the appropriate instructions.
06. What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated timeframe, please contact us promptly.
We will open an investigation with the carrier, and you may be asked to provide supporting documentation, such as a non-receipt declaration.
07. What if my item arrives damaged?
If your order is damaged upon arrival, please contact us within 48 hours of delivery and include clear photos of the issue.
We will assess the situation and offer a replacement, refund, or repair depending on the case.
08. Can I cancel my order?
Yes, you can cancel your order before it has been shipped.
If the order has already been dispatched, you’ll need to wait for delivery and then request a return within 14 days.
09. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number to follow your delivery in real time.